About the surgery

• English                                              Punjabi
• Gujarati                                             Swahili
• Hindi                                                  Urdu

• To ensure high quality, safe and effective services and environment.

• To provide monitored, audited and continually improving healthcare services.

• To treat patients as individuals with the same respect we would want for ourselves or a member of our families.

• To work in partnership with other agencies and involve other professionals in the care of our patients.

• To ensure patients can access and are directed to appropriate services when required.

• To improve clinical governance, evidence-based practice, and risk management.

• To optimise performance against key targets and core standards.

• To be a learning organisation that improves services and communication between the surgery and patients.

• To recruit, retain, and develop a highly motivated and appropriately skilled workforce, protecting them against abuse.

Our vision, mission and values were developed through a collaborative process which took into account internal and external feedback forms and surveys to staff, patients and PPG members. 

Vision: To be the most trusted and caring primary healthcare provider in our community, known for excellent, inclusive and technologically-enabled care that proactively addresses the health needs of all our patients.

Mission: To provide high-quality, holistic care that is accessible to all, focusing on the prevention and effective management of long-term conditions, while fostering a supportive and compassionate environment for our staff and patients.

Core Values:

• • Kindness & Compassion: We treat every patient and colleague with empathy, dignity, and respect, valuing the rich diversity of our community. 

  • Collaboration & Support: We work together as a team and with our wider partners to deliver seamless, integrated care and support

  • Excellence & Accountability: We strive for continuous improvement in all aspects of our service delivery, taking ownership of our actions and delivering on our commitments.